Loot Labs Inc.

BOXED's one-account-per-person rule and age/parental-consent requirements.

Account policies: one account per person & age requirements

Using site chat, joining gem drops, and chat-ban appeals.

Site chat & gem drops

Customizing your profile, anonymous mode and privacy, and finding your inventory.

Your profile: display & privacy

How the affiliate program works — commission tiers and claiming requirements.

Affiliate & sponsorship program

BOXED subscription tiers, how billing works, and how to cancel.

Subscriptions: tiers, billing & cancelling

What BOXED vending machines are and how they work.

Vending machines

How to build a box in Forge — pick items, set odds, and earn a cut when others open it.

Forge: create your own boxes

How to purchase using CS2 skins and withdraw skins to your Steam account.

CS2 skins: sending & withdrawing to Steam

How Exchange lets you swap an item for another of similar value — limits and exclusions.

Exchange: swapping items for other items

How Luckback shards are earned and how to spend them in the Luckback Market.

Luckback: shards & the Luckback Market

Learn how to verify your mystery box outcomes to ensure fairness!

Provably Fair

Your options for taking a break, closing your account, or deleting your data — and what happens to your gems and items.

Closing, deactivating, or deleting your account

Binders are a profile feature that let you showcase the cards you've pulled on BOXED

Binders: Displaying your collection on your profile

The common reasons a BOXED account gets locked, and how to get back in.

Why is my account locked or frozen?

Learn how to play Hop or Drop, the Frogger-style gem multiplier game on BOXED!

Hop or Drop

How to complete identity verification, which IDs are accepted, and how to fix common failures.

How to verify your identity (KYC)

Where BOXED ships, shipping costs in gems, delivery times, and customs.

Shipping: tracking, timelines & costs

Fix a declined, failed, or missing gem purchase — by card or crypto.

Why didn't my gem purchase go through?

How to report a card that arrived damaged, defective, or incorrect.

Damaged, defective, or wrong card received

What can be cancelled and when — orders, Marketplace, and crypto/skin withdrawals.

Cancelling an order or withdrawal

What's refundable, the 30-day window, how to request, and negative balances.

Refunds & what's refundable

When an order counts as lost, what to do first, and how we investigate.

Lost or undelivered packages

Requirements, how to enable crypto withdrawals, wallet compatibility, and timing.

Crypto (ETH) withdrawals

What phone verification unlocks, supported numbers, and fixing code issues.

Phone verification: supported numbers & codes

Signing in, resetting your password, MFA, and account email.

Logging in: password, 2FA & access issues

What gems are, how to get and use them, and where to find your balance and history.

Gems: the complete guide

How mission/survey/offer credit works, timing, and third-party disputes.

Gem credit didn't post (missions, surveys & offers)

Gem vouchers (card replacements), redeeming gift codes, and how free gems are credited.

Gem vouchers, gift codes & free gems

Your options after winning a card: sell back for gems, withdraw, exchange, or display.

Cards: sell back, withdraw, exchange or display

How to withdraw a physical card, combining shipments, costs, and timing.

Withdrawing a physical card

Withdrawal fees by type, account limits, and checking status under Withdrawal History.

Withdrawal fees, limits & status

How the Marketplace barter exchange works — trade in cards or CS2 skins for a graded slab or a CS2 skin.

Marketplace: exchange cards or skins for slabs & CS2 skins

How and when you can change a shipping address (before dispatch, via support).

Changing your shipping address

How opening boxes works, your options, fairness, and what happens to what you win.

Boxes & box opening

How Box Battles work, the available formats, and the rules.

Box Battles: formats & rules

Why some features/regions are restricted, and the "action not permitted" error.

Regional availability & "action not permitted" errors

How levels, Daily Reward Boxes, and daily streak bonuses work.

Levels, XP & daily rewards

Using BOXED in a browser, fixing common issues, and contacting support.

Using BOXED: app, troubleshooting & contacting support

General Info

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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