You can withdraw value from BOXED as Ethereum (ETH). Here's what you need, how to enable it, wallet compatibility, timing, and common issues.
TL;DR
Withdrawals are sent as ETH on the Ethereum (EVM) network. First complete identity (KYC) and phone verification, then request crypto withdrawal access under Account Settings → Withdraw Methods. Withdraw to an EVM-compatible wallet you control, since some exchange deposit addresses can't accept this transfer. Withdrawals usually process within about a day, and limits and fees vary by account and are shown when you withdraw.
What you need
Identity (KYC) and phone verification completed.
Crypto withdrawal access, which you request after verifying — go to Account Settings → Withdraw Methods and request it there.
An EVM-compatible Ethereum wallet address that you control.
ETH only — use the right network
Withdrawals are sent as ETH on the Ethereum (EVM) network. Send only to a wallet/address that can receive directly on that network.
Wallet compatibility (important)
Some exchange deposit addresses can't accept this kind of transfer and the funds may fail to arrive. If you're unsure, withdraw to a self-custody EVM wallet you control.
If crypto withdrawal isn't available yet
Make sure you've completed identity and phone verification, then request crypto access under Account Settings → Withdraw Methods. If access was previously available and isn't now, request it again from the same place.
How long it takes
Once submitted, crypto withdrawals usually process within about a day. If yours stays pending longer, contact support.
Limits and fees
Withdrawal limits and any applicable fees vary by account and are shown at the time you withdraw.
Common issues — and fixes
Issue | Fix |
Sent to an incompatible exchange wallet / wrong network | Use an EVM-compatible self-custody wallet on the Ethereum network |
A requirement is missing (KYC, phone, or access) | Complete verification, then request access under Account Settings → Withdraw Methods |
Withdrawal stuck pending beyond ~a day | Contact support with your details |
Common questions
Why can't I withdraw crypto?
Complete identity and phone verification, then request crypto access under Account Settings → Withdraw Methods.
Can I withdraw a coin other than ETH?
No — withdrawals are ETH only. (You can buy gems with several coins, but withdrawals are ETH.)
My withdrawal is still pending.
Most clear within about a day; if longer, contact support.