Need a break, or want to leave BOXED for good? You have three separate options: pause your access with self-exclusion, close your account, or request deletion of your personal data. This article explains how each one works, what happens to your gems and items, and which choices can be undone.

Self-exclusion is a temporary break of 1 to 30 days. It keeps your gems and items untouched, leaves several features available, and ends automatically. Closing your account disables it on request, and anything you have not sold or withdrawn first is forfeited. A by-request closure can usually be reopened later. Deleting your personal data is a separate request handled under our Privacy Policy, and it closes the account permanently.

If you just need time away, self-exclusion is the option we recommend first. Your gem balance and your collection stay exactly as they are, and your full access reopens on its own when the period ends. Nothing is forfeited.

You can choose a period of 1, 3, 7, 14, or 30 days, and you set it up in your account settings. Once a period is active it cannot be reversed or shortened by our team under any circumstances, so pick the length carefully before you confirm.

While a self-exclusion period is active, you cannot use the features that involve spending or opening. That means you cannot Purchase Gems, complete missions, start or renew a subscription, open boxes, enter Box Battles, or use vending machines.

Self-exclusion is not a full account lock. You keep access to a large part of the platform, including:

Subscriptions are not cancelled automatically. A self-exclusion period does not stop subscription billing. If you do not want to be charged during your break, pause or cancel your plan yourself through Stripe before the period starts. See Subscriptions: tiers, billing, cancelling.

Your streaks will break. Activity streaks reset during a self-exclusion period. This is expected behaviour and not something that can be restored afterwards. See Levels, XP & daily rewards.

Closing removes your access to the account entirely. If you closed it by request, our team can usually reopen it later if you change your mind, but you should never rely on that to recover value.

This is the most important step, because anything left on the account when it closes is forfeited, including your entire gem balance and every item in your inventory. Before you request closure:

If you are closing because you want a break rather than a permanent exit, consider self-exclusion instead. It protects everything you own and reverses itself.

If you want your personal data erased rather than the account simply disabled, that is a separate request. Ask to speak to a human and state clearly that you are making a data deletion request, and our team will route it to the right place.

Data deletion is handled under our Privacy Policy. Some records are retained where we are legally or operationally required to keep them, for example transaction and verification records, so a deletion request does not always mean every trace of data is erased. Your account is closed as part of the process, and the forfeiture rules above still apply, so sell back or withdraw anything you want to keep before you submit the request.

Yes, you can usually reopen an account that you closed by request. Ask to speak to a human and our team will look into reinstating it. This is different from self-exclusion, which ends on its own and cannot be lifted early. It is also different from a data deletion request, which is permanent.

No, you will not get your gems and cards back. Anything not sold back or withdrawn before the account closed is forfeited, and reopening the account does not restore it. This is why securing your value first matters so much.

The difference between self-exclusion and closing your account is permanence and forfeiture. Self-exclusion is a temporary break that keeps everything in your account intact, leaves withdrawals and several other features available, and ends automatically. Closing disables the account, forfeits any remaining balance and items, and only ends if our team reopens it at your request.

No, our team cannot end, shorten, or reverse a self-exclusion period under any circumstances. The period runs its full length and then your access restores by itself. Choose your duration carefully before you confirm it.

No, neither closing your account nor self-excluding stops your subscription billing on its own. Cancel or pause your plan yourself through Stripe, as described in Subscriptions: tiers, billing, cancelling, and confirm it has stopped before you close the account.

No, you cannot close your account while a transaction is still pending. Every pending order, withdrawal, and transaction has to resolve first. If you are waiting on a physical shipment, see Shipping: tracking, timelines & costs for typical timeframes.

If your account is locked, the lock usually needs to be resolved before a closure request can be processed. Read Why is my account locked or frozen? to identify the reason, and if it is not clear, please ask to speak to a human and our team will look into it.