Need a break, or want to leave BOXED for good? You have three separate options — pause your access, close your account, or request deletion of your personal data. Here's how each works and what happens to your gems and items.
TL;DR
You have three options. Self-exclusion is a temporary break (1–30 days) that keeps your gems and items untouched and ends automatically. Closing your account disables it on request and forfeits anything you haven't sold or withdrawn first — though support can reopen a by-request closure. Deleting your personal data erases your data and closes the account permanently.
Your options at a glance
Option | What it does | Your gems & items | Reversible? |
Take a break (self-exclusion) | Locks you out for a set period | Kept, untouched | Ends automatically; can't be lifted early |
Close your account | Disables the account on request | Forfeited unless withdrawn/sold first | Yes — a by-request closure can be reopened by support |
Delete your personal data | Erases your personal data | Account is closed as part of this | No |
Option 1: Take a break with self-exclusion
If you just need time away, self-exclusion keeps your balance and collection exactly as they are, and access reopens on its own when the period ends.
Durations: 1, 3, 7, 14, or 30 days.
Set it up in your account settings.
It can't be ended early — once active, you're locked out for the full period, so choose carefully.
During self-exclusion you can't buy gems, run missions, open boxes, enter battles, or use vending machines. You can still sell items back for gems, withdraw, claim daily rewards, and use chat.
Subscriptions keep billing during self-exclusion — cancel or pause yours separately if you don't want to be charged.
Activity streaks reset — that's expected.
Option 2: Close your account
A by-request closure can be reopened later by support if you change your mind — but don't rely on that to recover gems or items.
Before you close — get your value out:
Sell any cards back for gems,
Withdraw the items you want to keep (ship them or convert to a graded slab), and/or
Spend down your gem balance.
Anything left on the account when it closes is forfeited.
Steps to close:
Clear anything pending — closure can't be processed while you have a pending order, withdrawal, or transaction.
Secure your gems and items (see above).
Contact support to request closure and confirm you understand any remaining balance/items will be forfeited.
Option 3: Delete your personal data
If you want your personal data erased — not just the account disabled — tell support you're making a data-deletion request. It's handled separately under our Privacy Policy.
Common questions
Can I reopen my account after closing it?
Yes — if you closed it by request, contact support and we can reopen it. (Self-exclusion is different: it ends on its own and can't be lifted early.)
Will I get my gems and cards back?
Anything not sold or withdrawn before closing is forfeited, so secure your value first.
What's the difference between self-exclusion and closing?
Self-exclusion is a temporary break that keeps everything intact and ends automatically. Closing disables the account (reopenable by request) and forfeits any remaining balance.
Will closing my account stop my subscription?
Cancel your subscription separately to be sure — don't rely on closure or self-exclusion to stop billing.