Whether something can be cancelled on BOXED depends on what it is and how far along it has gone. This article breaks it down by type, tells you what you can do yourself versus what our team can do for you, and explains what your options are once cancellation is no longer possible.

You can cancel a whole physical card withdrawal yourself while it is still processing and has not been dispatched. Removing a single card from a multi-card withdrawal is something only our team can do, so ask to speak to a human for that. Marketplace exchanges cannot be cancelled at all once placed, whether you traded for a graded slab or a CS2 skin, so check carefully before you confirm. Crypto and skin withdrawals can only be stopped before they are submitted to the network or to Steam, so speak to us immediately if you need one halted. Cancelling stops an order before it goes out, which is different from a refund.

A physical card withdrawal can be cancelled while it is still processing, which means before it has been dispatched. Cancelling returns the cards to your inventory and the shipping cost to your gem balance. You can do this yourself from your order or withdrawal history while the order still shows as processing or pending.

Individual cards inside a multi-card withdrawal cannot be removed by you. Our team can do it for you while the order is still processing, so please ask to speak to a human, give your order number and the specific card, and we will handle it. This is useful if you decide to keep one card in your inventory but still want the rest shipped.

After an order has been handed to the carrier it can no longer be cancelled, because it is physically out of our hands. You still have options:

You do not have to cancel an order to fix a shipping address. Our team can correct the address on an order that has not been dispatched yet, so ask to speak to a human as soon as you spot the mistake. You can also update your default shipping address yourself at any time in your account settings. See Changing your shipping address. Once a package has shipped, the address is fixed and cannot be changed by us or by the carrier on our behalf.

A Marketplace exchange is final the moment it is placed and cannot be cancelled by you or by our team, whether you traded for a graded slab or for a CS2 skin. This is because the trade is executed against live Marketplace inventory as soon as you confirm it.

What you can do is make sure the trade is right before you confirm. Check the exact item, its grade, and the gem cost on the confirmation screen, and take a moment before you commit. See Marketplace: exchange cards or skins for slabs & CS2 skins for how the trade works.

After a Marketplace exchange has gone through, the item you received is yours and the usual options apply to it. A graded slab can be shipped to you, held in your inventory, or displayed on your profile, and a CS2 skin can be withdrawn to Steam as described in CS2 skins: sending & withdrawing to Steam. If the item that arrives is not the one you traded for, or a slab case is damaged, use the damaged or wrong item process instead.

Crypto and Steam skin withdrawals can only be stopped before they are submitted, which is a short window. Once a crypto transaction has been broadcast to the network or a skin trade has been sent to Steam, it is irreversible and no one can recall it.

If you need to stop one, please ask to speak to a human immediately and our team will look into it and act if the withdrawal has not yet gone out. To avoid needing to cancel in the first place, double-check the destination address or Steam trade URL before confirming. Details are in Crypto (ETH) withdrawals and Withdrawal fees, limits & status. If a crypto withdrawal has already been sent, you can confirm it on the blockchain yourself, for example on etherscan.io for ETH.

Cancelling stops an order before it goes out and returns the items and gem cost to your account. A refund is different: it is money returned to the payment method you used to purchase gems. If you have been charged for gems and want your money back, that is a refund, and what qualifies is set out in Refunds: what's refundable.

Yes, you can cancel a whole physical card withdrawal yourself while it is still processing and has not been dispatched. The cards return to your inventory and the shipping cost returns to your gem balance. To remove just one card from a multi-card order, ask to speak to a human, because that change can only be made by our team.

No, a Marketplace exchange cannot be cancelled once it has been placed, whether you traded for a graded slab or a CS2 skin. The trade executes immediately against live inventory. Check the item and cost on the confirmation screen before you confirm, and if the item that eventually arrives is wrong or damaged, use the damaged or wrong item process.

Once your order has shipped it cannot be cancelled, but you can try refusing delivery so the carrier returns it to us, which is not guaranteed. Otherwise you can accept the card and sell it back, exchange it, trade it, or display it, and if it arrives damaged or incorrect you can report that within 14 days of delivery.

No, you do not have to cancel the order over a wrong address. Ask to speak to a human as soon as you notice, and our team can correct the address while the order is still awaiting dispatch. You can also change your saved default address yourself in your account settings at any time.

You can only cancel a crypto withdrawal before it has been submitted to the network, and that window is short. Ask to speak to a human immediately and our team will stop it if it has not gone out yet. Once a transaction has been broadcast it is irreversible, and the same applies to a skin trade that has already been sent to Steam.

Yes, cancelling a physical card withdrawal while it is still processing returns the cards to your inventory and the gem shipping cost to your balance. Getting money back to your card is a separate matter and is covered under refunds rather than cancellations.