Some features — including withdrawals and gem drops — require a one-time identity verification. Here's how to verify, which documents work, and how to fix the most common errors.
TL;DR
Identity verification is a one-time step that unlocks features like gem drops and crypto and skin withdrawals. You'll need a physical, government-issued photo ID and a clear photo of the actual document, with your account details matching your ID. Most checks finish in a few minutes. If verification fails, contact support to reset it, then resubmit.
What you'll need
A physical, government-issued photo ID (see accepted types below).
A photo of the actual document — not a photo of a screen, and not a photocopy or scan.
Good lighting, all four corners in frame, all text in focus.
Make sure your account details match your ID (especially your name).
Accepted documents
Passport
ID card
Driver's license
Residence permit
Visa
How to verify, step by step
Open identity verification in your account.
Follow the prompts to capture your ID (and a selfie if asked).
Submit and wait for the result — usually just a few minutes.
Once approved, the locked features unlock automatically.
Common reasons verification fails — and how to fix them
Problem | Fix |
You uploaded a photo of a screen or a printout | Use the original, physical document |
Image is blurry, cropped, or has glare | Retake with all edges visible, in focus, no glare |
Name or details don't match your account | Update your account details to match your ID |
Wrong document type | Use one of the accepted documents above |
If your verification failed and you need to try again, contact support to reset it — then resubmit.
If you signed up through Discord
Accounts created via Discord may have an extra Discord verification step on top of standard ID verification. Complete both when prompted.
If you're under 18
A parent or guardian must be present and provide written authorization to complete verification.
What verification unlocks
Once verified, you can use secured features such as gem drops and crypto and skin withdrawals.
Common questions
How long does it take?
Usually a few minutes; occasionally longer if a manual check is needed.
Can support approve me manually?
No — verification has to be completed through the verification flow.
My verification failed — how do I retry?
Contact support to reset your verification, then submit again.
Is verifying my phone number the same thing?
No — that's a separate step. See Phone verification.