If you would rather hold the real card than its gem value, you can withdraw it and have it shipped to you. This article covers how to do it, what is eligible, how to combine cards to save on shipping, and what happens after you place the order.

To withdraw a physical card, open your inventory, select the card, choose to ship it to your address, confirm your shipping address, and pay the shipping fee in gems. Cards withdrawn within 24 hours of your first card share a single shipping cost, for up to 15 cards, and a single withdrawal can contain up to 75 cards. We ship to 22 destinations across North America, Europe, and Australia and New Zealand, and orders typically ship within 2 to 4 weeks. Cards are sent in near-mint condition, and you can follow the order under Withdrawal History.

Two things are worth checking first, because they are much easier to sort out before an order exists than after:

You do not have to pay shipping separately for every card. Shipping is charged per shipment rather than per card, and cards withdrawn within 24 hours of your first card combine into one shipment sharing a single shipping cost, for up to 15 cards. In practice this means that if you plan to withdraw several cards, doing them inside the same 24 hour window is considerably cheaper than spreading them across days.

A single withdrawal can contain up to 75 cards in total. If you have more than that, what you can do is submit multiple withdrawals.

Items obtained through the Marketplace work differently. Graded slabs are withdrawn one at a time and are not combined with raw card orders, and Marketplace items carry their own processing time of 3 to 10 days before shipping. See Marketplace: exchange cards or skins for slabs and CS2 skins.

Physical withdrawals are shipped to 22 destinations. Shipping is paid in gems, is charged per shipment rather than per card, and the amount depends on where the parcel is going:

The exact amount for your order is always shown on the confirmation screen before you commit. The canonical list, kept up to date, is in shipping: tracking, timelines and costs.

If your country is not one of those 22 destinations, physical withdrawal is not available to you, but you can still realise the value of your items in other ways: sell the card back for its gem value, swap it through Exchange, exchange it in the Marketplace, or, where your account has crypto access, use crypto withdrawals.

Note also that BOXED is not available at all in Michigan, Washington, Louisiana, and South Carolina. That is a full platform restriction rather than a shipping one, and no alternative withdrawal method works around it. See regional availability and "action not permitted" errors.

On timing:

All orders ship from a US-based fulfilment facility, which is why shipping within the United States is the cheapest option and why customs applies to everywhere else. Limits and status stages are covered in withdrawal fees, limits and status.

Any customs duties, import charges, or taxes applied to a shipment are the responsibility of the recipient. These are set by the destination country's local authority rather than by BOXED, we cannot estimate them in advance, they are not included in the shipping fee you pay in gems, and they are typically collected by the carrier before or at delivery. If you are withdrawing to a destination outside the United States, it is worth factoring that in before you confirm a large order.

Cards are shipped in near-mint condition and packed for protection in transit. If a specific card cannot be provided as expected, we will contact you with your options before anything ships, rather than sending a substitute without asking. If a card arrives damaged, defective, or is not the card you withdrew, see damaged, defective, or wrong card received.

Yes, you can combine cards to save on shipping. Shipping is charged per shipment rather than per card, so cards withdrawn within 24 hours of your first card combine into one shipment sharing a single shipping cost, for up to 15 cards, and a single withdrawal can hold up to 75 cards in total. Graded slabs from the Marketplace are handled separately and are withdrawn one at a time.

Physical cards can be shipped to 22 destinations: the United States, Puerto Rico, Canada, Guam and Mexico in North America, the United Kingdom, Austria, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Norway, Portugal, Spain, Sweden and Switzerland in Europe, plus Australia and New Zealand. The full list with current costs is in shipping: tracking, timelines and costs. If your country is not on the list, you can instead sell the card back for gems, swap it via Exchange, exchange it in the Marketplace, or use crypto withdrawal if your account has crypto access.

A physical withdrawal typically ships within 2 to 4 weeks of being placed, and up to 5 weeks for high-demand items marked with a turtle icon. Within the United States, delivery is typically 2 to 4 weeks from the ship date. For international orders, transit time varies by destination and customs clearance can add time that does not appear in tracking, which is why BOXED commits to ship dates rather than delivery dates.

Shipping for a physical withdrawal is paid in gems, and it is charged per shipment rather than per card. It costs 550 gems within the United States and Puerto Rico, 1,000 gems to Canada, Guam and the United Kingdom, 2,500 gems to most of Europe and to Australia and New Zealand, 3,000 gems to Mexico, and 3,500 gems to Spain. The exact amount is shown on the confirmation screen before you commit to the order. If your gem balance is short, you can purchase gems through Refill Gems and then complete the withdrawal.

Any customs duties, import charges, or taxes are the responsibility of the recipient and are not included in the shipping fee you pay in gems. They are set by your local authority rather than by BOXED and we cannot estimate them in advance, and they are usually collected by the carrier around the time of delivery. All orders ship from a US-based fulfilment facility, so factor this in if you are withdrawing to a destination outside the United States.

Yes, you can cancel a whole withdrawal while it is still pending and has not been dispatched. See cancelling an order or withdrawal for how to do it and what happens to the item and the shipping gems.

Withdrawals ship to the registered address on your own account, so a card cannot be sent directly to another person, and BOXED does not support gifting items between accounts. What you can do is withdraw the card to yourself and pass it on once it arrives.

The address on an order you have already placed cannot be edited in place. What you can do, while the withdrawal is still pending, is update your default shipping address in settings, cancel that withdrawal, and submit it again, which will use the new address. Your saved address can be changed at any time and applies to every future withdrawal. Marketplace orders cannot be cancelled once placed, so they cannot be redirected. See changing your shipping address.

You can see the status of any withdrawal under Withdrawal History on your account, which shows each order and the stage it has reached. See withdrawal fees, limits and status for what each stage means.