Completed a mission, survey, or offer but didn't get your gems? Here's how crediting works and what to do.

Missions, surveys, and offers are provided through a third-party offer provider, so credit can take time and some checks happen on their side. Credit windows vary by mission — each one's expected window is shown in its description, ranging from about 60 minutes up to a month — and most multi-stage offers pay partial credit as you complete each stage. Watch-to-earn rewarded ads require phone verification. If an offer was completed but the provider didn't credit it, that's resolved on the provider's side — BOXED can't grant the credit.

Missions, surveys, and offers are provided through a third-party offer provider. Credit can take time to come through, and some checks happen on their side.

Credit timing depends on the mission. Each mission or offer has its own delivery window, shown in its description — some credit within about 60 minutes, while others can take up to a month. Always check the mission's description for its expected window before reaching out.

You earn gems for watching rewarded ads. This requires phone verification.

Please note: we can't provide gems for third-party offer disputes. If an offer was completed but the provider didn't credit it, that's resolved on the provider's side — BOXED isn't able to grant the credit.

It depends on the mission — each one's expected window is shown in its description, from about 60 minutes up to a month. Check the description before reaching out.

Allow 24–48 hours. Most multi-stage offers pay partial credit as you complete each stage.

No — we can't credit third-party offer disputes; those are handled by the provider.