When you withdraw a physical card, it ships to your address from our US-based fulfilment facility. This article covers where we ship, what shipping costs in gems, how to combine multiple cards into one shipping charge, how long each stage takes, how tracking works, and what to expect on international orders.

We ship to the United States, Canada, and the United Kingdom. Shipping is paid in gems: 550 gems to the US, and 1,000 gems to Canada and the UK. Cards withdrawn within the same 24 hour window share a single shipping charge, up to 15 cards. Orders typically arrive within 2 to 4 weeks from the ship date, and up to 5 weeks for high-demand items marked with a turtle icon. We commit to a ship date, not a delivery date, because once a package is with the carrier the remaining time is outside our control. There is no expedited option. Orders leaving the US may attract local customs duties or fees, which are the recipient's responsibility.

All orders ship from our US-based fulfilment facility, and shipping is paid in gems rather than currency.

We do not ship outside these three regions at the moment. If you are located elsewhere, your cards can still be sold back for gems, exchanged, or displayed in a Binder on your profile. Your full set of options is in Cards: sell back, withdraw, exchange or display.

You do not pay the shipping cost per card. Cards withdrawn within the same 24 hour window are grouped into a single shipment and share one shipping charge, for up to 15 cards. If you plan to withdraw several cards, doing it in one sitting is the cheapest approach. A withdrawal placed after that window closes is treated as a separate shipment with its own shipping cost.

Some items are marked with a turtle icon. These are high-demand cards that take longer to source and prepare, and orders containing them can take up to 5 weeks in total rather than the usual window. If your order contains a mix of items, the whole shipment moves at the pace of its slowest item. If you would rather have the rest sooner, withdraw the turtle-marked item separately, keeping in mind that separate withdrawals outside the same 24 hour window each carry their own shipping cost.

Once your order ships you receive a tracking link. A few things are normal and are not signs of a problem:

If tracking has shown no movement for 5 or more business days after the last scan, or shows delivered when nothing arrived, read Lost or undelivered packages for the criteria and the investigation process.

Orders shipped outside the United States may be subject to additional duties, taxes, clearance fees, or handling charges. These are set and collected by your local customs authority, not by BOXED, and they are the recipient's responsibility. They are separate from the gem shipping cost you paid at withdrawal. Customs clearance can also add time that is not reflected in tracking.

An order can be cancelled while it is still pending, and our team can correct a shipping address or remove an individual card from a pending withdrawal before it is dispatched. Once a package has been handed to the carrier, none of those changes are possible. See Cancelling an order or withdrawal for exactly what can be changed at each stage.

Shipping costs 550 gems to the United States and 1,000 gems to Canada and the United Kingdom. That charge covers a single shipment of up to 15 cards withdrawn within the same 24 hour window, not each card individually.

Your order typically arrives within 2 to 4 weeks from the ship date, and up to 5 weeks if it contains a high-demand item marked with a turtle icon. Graded slab and Marketplace items add roughly 3 to 10 days of processing before the order ships. We commit to the ship date rather than a delivery date, since carrier transit time is outside our control.

No, there is no expedited shipping option on BOXED. Every order moves through the same fulfilment queue, and the gem shipping cost is fixed by region.

No, we currently ship physical cards only to the United States, Canada, and the United Kingdom. If you are outside those regions, you can still sell cards back for gems, exchange them, or display them in a Binder on your profile.

You may owe customs fees if your order is shipped outside the United States. Duties, taxes, and clearance fees are determined by your local customs authority and are the recipient's responsibility. BOXED does not collect or control them.

Yes, you can have the address on an order changed as long as it has not been dispatched yet. Ask to speak to a human as soon as you notice the problem and our team can correct it. You can also update your default shipping address yourself at any time in your account settings, as described in Changing your shipping address.

If your order has not moved or has not arrived, first allow for normal carrier scan lag and check the timings above against your ship date. If tracking has been static for 5 or more business days after the last scan, or shows delivered when you did not receive it, follow the steps in Lost or undelivered packages.

If your card arrived damaged, defective, or is not the card you withdrew, report it within 14 days of delivery with photo or video evidence. The full process is in Damaged, defective, or wrong card received.