When you withdraw a physical card, it ships to your address from our US-based fulfilment facility. This article covers every country we ship to, what shipping costs in gems for each one, how to combine multiple cards into a single shipping charge, how long each stage takes, how tracking works, and what to expect on international orders.

We ship physical cards to 22 countries and territories across North America, Europe, and Australia and New Zealand. Shipping is paid in gems and the cost depends on the destination, starting at 550 gems within the United States. Cards withdrawn within the same 24 hour window are combined into a single shipment and share one shipping charge, for up to 15 cards. We commit to a ship date, not a delivery date, because once a package is with the carrier the remaining time is outside our control. There is no expedited option. Orders shipping internationally may attract local customs duties or fees, which are the recipient's responsibility.

All orders ship from our US-based fulfilment facility, and shipping is paid in gems rather than currency. The cost is per shipment, not per card.

If your country is not on this list, a physical withdrawal is not available to you at the moment, but your cards are not stuck. You can sell them back for gems, swap them through Exchange, trade them on the Marketplace, take a crypto withdrawal, or display them in a Binder on your profile. Your full set of options is in Cards: sell back, withdraw, exchange or display.

You do not pay the shipping cost per card. Cards withdrawn within the same 24 hour window are grouped into a single shipment and share one shipping charge, for up to 15 cards. If you plan to withdraw several cards, doing it in one sitting is the cheapest approach. A withdrawal placed after that window closes is treated as a separate shipment with its own shipping cost.

This matters more the further you are from our fulfilment facility. A collector in Spain withdrawing five cards separately pays 17,500 gems in shipping. The same five cards withdrawn together cost 3,500 gems.

We commit to a ship date rather than a delivery date, because carrier transit time is outside our control once a package leaves our facility.

Two things add time regardless of destination. Graded slab and Marketplace items add roughly 3 to 10 days of processing before the order ships. High-demand items marked with a turtle icon can push an order to around 5 weeks in total.

Some items are marked with a turtle icon. These are high-demand cards that take longer to source and prepare, and orders containing them take longer than the usual window. If your order contains a mix of items, the whole shipment moves at the pace of its slowest item. If you would rather have the rest sooner, withdraw the turtle-marked item separately, keeping in mind that separate withdrawals outside the same 24 hour window each carry their own shipping cost.

Once your order ships you receive a tracking link. A few things are normal and are not signs of a problem:

If tracking has shown no movement for 5 or more business days after the last scan, or shows delivered when nothing arrived, read Lost or undelivered packages for the criteria and the investigation process.

Orders shipped internationally may be subject to additional duties, taxes, clearance fees, or handling charges. These are set and collected by your local customs authority, not by BOXED, and they are the recipient's responsibility. They are separate from the gem shipping cost you paid at withdrawal, and they are not something we can estimate for you, because rates vary by country and by the declared value of the contents. If your address is in a US territory such as Puerto Rico or Guam, local import requirements vary, so it is worth checking what applies where you are.

Customs clearance can also add time that is not reflected in tracking.

A withdrawal can be cancelled while it is still processing, and our team can remove an individual card from a pending withdrawal before it is dispatched.

The shipping address on a submitted withdrawal cannot be edited in place. To send an order to a different address, update your saved address first, then cancel the withdrawal and submit it again so it picks up the new address. Marketplace orders cannot be cancelled once placed, which means they also cannot be redirected. Full detail is in Cancelling an order or withdrawal.

Once a package has been handed to the carrier, none of these changes are possible.

We ship physical cards to 22 countries and territories: the United States, Puerto Rico, Guam, Canada, Mexico, the United Kingdom, Ireland, France, Germany, Italy, Spain, Portugal, Austria, Switzerland, Denmark, Finland, Norway, Sweden, Iceland, Greece, Australia, and New Zealand.

Shipping costs 550 gems within the United States and Puerto Rico, 1,000 gems to Canada, Guam and the United Kingdom, 2,500 gems to most of Europe and to Australia and New Zealand, 3,000 gems to Mexico, and 3,500 gems to Spain. That charge covers a single shipment of up to 15 cards withdrawn within the same 24 hour window, not each card individually.

Check the tables above for the full list of 22 supported destinations. If your country is not listed, a physical withdrawal is not available to you at the moment, but you can still sell cards back for gems, use Exchange or the Marketplace, take a crypto withdrawal, or display cards in a Binder on your profile.

Orders within the United States typically arrive 2 to 4 weeks from the ship date. International transit varies by destination and customs clearance can add time that does not appear in tracking. Graded slab and Marketplace items add roughly 3 to 10 days of processing before shipping, and orders containing a turtle-marked item can reach around 5 weeks in total. We commit to the ship date rather than a delivery date, since carrier transit time is outside our control.

No, there is no expedited shipping option on BOXED. Every order moves through the same fulfilment queue, and the gem shipping cost is fixed by destination.

No. Shipping is charged per shipment rather than per card, and cards withdrawn within the same 24 hour window are combined into one shipment of up to 15 cards sharing a single charge. Withdrawing several cards in one sitting is significantly cheaper than withdrawing them one at a time.

You may owe customs fees if your order is shipped to an international destination. Duties, taxes, and clearance fees are determined by your local customs authority and are the recipient's responsibility. BOXED does not collect or control them, and we are not able to estimate them in advance because rates vary by country. If your address is in a US territory such as Puerto Rico or Guam, local import requirements vary, so it is worth checking what applies where you are.

The address on a submitted withdrawal cannot be edited in place. To send it somewhere else, update your saved shipping address in your account settings, then cancel the withdrawal and submit it again so it uses the new address. This only works before the order is dispatched, and Marketplace orders cannot be cancelled or redirected at all. See Changing your shipping address.

If your order has not moved or has not arrived, first allow for normal carrier scan lag and check the timings above against your ship date. International orders in particular can go quiet for stretches while in transit or in customs. If tracking has been static for 5 or more business days after the last scan, or shows delivered when you did not receive it, follow the steps in Lost or undelivered packages.

If your card arrived damaged, defective, or is not the card you withdrew, report it within 14 days of delivery with photo or video evidence. The full process is in Damaged, defective, or wrong card received.