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Site chat & gem drops

Using site chat, joining gem drops, and chat-ban appeals.

BOXED has a live site chat where gem drops happen. Here's how to take part and what to do if you're chat-banned.

TL;DR

To use site chat and join gem drops, you'll need phone verification. Gem drops are periodic free-gem giveaways in chat — join the drop while it's live and the gems are added to your balance. If you've been chat-banned, you can appeal to support.

Using site chat

Site chat requires phone verification (see Phone verification). Once verified, you can chat and take part in gem drops.

Gem drops

Gem drops are periodic free-gem giveaways in the site chat. When a drop is live, join it and the gems are credited to your balance.

Chat bans & appeals

If your chat access has been restricted, you can appeal to support.

Common questions

Why can't I chat or join gem drops?

Site chat and gem drops require phone verification — verify your number first.

What is a gem drop?

A periodic free-gem giveaway in site chat; join while it's live to receive the gems.

I was chat-banned — can I appeal?

Yes — contact support to appeal.

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