Two account rules keep BOXED fair and compliant: each person may hold only one account, and there are age requirements for using the platform. Both are confirmed as part of identity verification (KYC). This article explains what each rule means in practice and, just as importantly, what to do if you have run into one of them.

Every person on BOXED may hold one account only. This applies regardless of how the extra account was created or what it is used for. Creating additional or duplicate accounts is not allowed and can result in accounts being restricted or closed.

The rule exists for a few practical reasons:

It also means you cannot refer yourself. Duplicate accounts do not count toward the referral requirements in Affiliate and sponsorship program.

Duplicate accounts are identified during identity verification and through routine review of accounts on the platform. We do not publish the details of how that review is carried out.

This happens more often than you might think, usually when someone signs up again with a different email address, through a different sign-in method, or after forgetting they had registered before. It is not treated the same as deliberately running multiple accounts, and the right move is simply to tell us.

Raising it yourself is always better than leaving it. An account closed at your own request is a routine cleanup. An unreported duplicate found during a review is not.

If you would like the duplicate closed formally, the process is described in Closing, deactivating or deleting your account.

Being locked out is the single most common reason people create a second account, and it is the worst time to do it. A new account will not restore your gems, your inventory or your verification, and having two accounts makes recovering the original slower. Do this instead:

If what you actually want is to stop using BOXED, closing your account properly is the right route rather than abandoning it and signing up again later.

BOXED has age requirements for using the platform. Your age is confirmed as part of identity verification (KYC), using the identity document you submit, which is one of the reasons verification is required before certain features become available.

Accounts found not to meet the age requirements are closed. If you have any question about whether you are eligible to use BOXED, please ask to speak to a human and our team will look into it and confirm your position directly.

Identity verification on BOXED is powered by Veriff, and it requires a physical government-issued ID. Digital copies, photographs of a screen, and non-government documents are not accepted, so have the physical document with you when you start.

Verification is where both of the policies on this page are confirmed: it links one identity to one account, and it establishes your age. Details of the process itself, including accepted documents and how long review takes, are in How to verify your identity (KYC). Phone verification is a separate, simpler check and is covered in Phone verification: supported numbers and codes.

Separately from these policies, availability depends on where you are. BOXED is not available at all in Michigan, Washington, Louisiana and South Carolina. This is a complete platform restriction rather than a limit on particular payment methods or features. If you see an "action not permitted" message, see Regional availability and "action not permitted" errors.

Withdrawal limits also run on their own separate system and increase as your account builds verified history. See Withdrawal fees, limits and status.

No, BOXED allows one account per person, and additional or duplicate accounts are not permitted. If you already have a second account, please ask to speak to a human and our team will help you sort out which one stays active.

Stop using the newer account, then ask to speak to a human and our team will look into it. Tell us the email address on each account and which one you want to keep. Reporting it yourself is treated as routine cleanup and is always better than leaving it unresolved.

No, please do not create a new account if you are locked out. A second account will not restore your gems, items or verification, and it makes recovering the original harder. Work through the login and account lock articles first, and if those do not resolve it, ask to speak to a human and our team will look into recovering your existing account.

Duplicate accounts are identified during identity verification and through routine review of accounts on the platform. We do not publish the details of how that review works.

Duplicate accounts can be restricted or closed. If you come forward first and ask to speak to a human, our team can help you resolve it and keep the account you actually want to use.

Yes, BOXED has age requirements for using the platform, and they are confirmed during identity verification (KYC) from the identity document you submit. Accounts found not to meet the requirements are closed. If you are unsure whether you are eligible, please ask to speak to a human and our team will confirm your position.

Your age is checked as part of identity verification (KYC), using the physical government-issued ID you provide through Veriff. This is one of the reasons verification is required before certain features on BOXED become available.

You need a physical government-issued ID. Verification is powered by Veriff, and digital copies or photographs of a screen are not accepted, so have the physical document with you when you start.

No, accounts are personal to the individual who verified them and should not be shared, since verification links one identity to one account. Each person who wants to use BOXED needs to register and verify their own account.