A BOXED subscription gives you a monthly gem allocation plus tier perks such as a larger weekly Exchange allowance. There are four tiers: Plus, Pro, Ultimate and Founder. Subscriptions can be billed either monthly or annually, they are processed through Stripe, and they are managed by you in the Stripe Customer Portal.

The prices above are the monthly rate for each tier. If you choose annual billing instead, the annual price for your tier is shown at checkout and in the Stripe Customer Portal before you confirm, so you can compare the two before committing.

For reference, 1 gem is worth approximately $0.01 USD. The full list of perks attached to each tier is shown on the subscription page when you subscribe, and that page is always the authoritative version.

One of the clearest tier differences is your weekly Exchange allowance, which is the number of item-for-item swaps you can make each week:

The allowance resets every Monday at 00:00 UTC and unused swaps do not roll over.

Subscriptions can be billed monthly or annually, and both are processed by Stripe. You pick the billing period when you subscribe, and you can see which one you are on in the Stripe Customer Portal. Stripe is the only payment processor used for BOXED subscriptions, so your card details are held by Stripe rather than by BOXED.

Your subscription renews automatically at the end of each billing period, on the same date each month if you are billed monthly and on the same date each year if you are billed annually, until you cancel. Your gem allocation is credited to your gem balance as part of your subscription in the normal way, and the figures in the table above are per month.

If a payment fails, Stripe will retry it according to its normal schedule and will email you at the address on your Stripe record. The quickest fix is to update your card in the Stripe Customer Portal, which lets Stripe retry against the new card. Note that a failed subscription payment is separate from a failed one-off gem purchase; for that, see Why didn't my gem purchase go through?.

Everything to do with your subscription is handled in the Stripe Customer Portal, which you reach from the billing section of your BOXED account settings. In the portal you can:

You can move between Plus, Pro and Ultimate at any time. Upgrading gives you the higher tier's perks and gem allocation, and downgrading moves you to the lower tier's perks and allocation. Stripe shows you the prorated amount and the effective date before you confirm, so you can see the exact impact of the change before committing to it.

You can cancel at any time in the Stripe Customer Portal. There is no cancellation fee and you are not locked into a minimum term. When you cancel, the portal tells you the date your subscription ends and when your tier perks stop applying, so check that screen before confirming.

Gems already credited to your balance stay yours after cancellation. What stops is the gem allocation and the tier perks such as your larger Exchange allowance.

Founder cannot be re-purchased once you cancel it. If you cancel Founder, that tier is closed to you afterwards and there is no way to restore it, so treat cancelling Founder as a permanent decision.

This restriction applies to Founder only. For every other tier:

Check the Stripe Customer Portal to confirm the payment succeeded, then refresh your BOXED balance. If the payment shows as successful and the gems still are not in your balance, please ask to speak to a human and our team will look into it. For gems from missions, surveys and offers rather than a subscription, see Gem credit didn't post: missions, surveys, offers.

The portal is reached from the billing section of your BOXED account settings, so you need to be signed in to BOXED first. If you are having trouble signing in, see Logging in: password, 2FA and access issues.

What is and is not refundable is set out in Refunds: what's refundable. If your situation is not covered there, please ask to speak to a human and our team will look into it.

BOXED has four subscription tiers: Plus at $24.98 per month with 2,500 gems, Pro at $49.98 per month with 5,000 gems, Ultimate at $199.98 per month with 20,000 gems, and Founder at $300.00 per month with 30,000 gems.

Your subscription can be billed either monthly or annually, whichever you choose when you subscribe, and both options are processed through Stripe. Stripe is the only payment processor used for BOXED subscriptions, and your subscription renews automatically at the end of each billing period until you cancel.

Yes, you can subscribe annually instead of monthly. Both billing periods are available for BOXED subscriptions, you select the one you want at checkout, and the exact annual price for your tier is shown before you confirm. Your current billing period is visible in the Stripe Customer Portal.

You can cancel your subscription at any time in the Stripe Customer Portal, which you reach from the billing section of your BOXED account settings. There is no cancellation fee, and the portal shows you the date your subscription ends before you confirm.

No, Founder cannot be re-purchased once it has been cancelled, so cancelling Founder is permanent. Plus, Pro and Ultimate do not work this way: those three tiers can be cancelled and re-purchased later, and you can move between them as often as you like.

Yes, you can upgrade or downgrade between Plus, Pro and Ultimate at any time in the Stripe Customer Portal, and Stripe shows you the prorated amount before you confirm. Moving off Founder is the one exception, because Founder cannot be returned to once you leave it.

Gems already credited to your balance remain yours after you cancel. What stops is the gem allocation and your tier perks, such as the larger weekly Exchange allowance.

Your weekly Exchange allowance is 1 with no subscription, 1 with Plus, 2 with Pro, 3 with Ultimate, and 5 with Founder. The allowance resets every Monday at 00:00 UTC.

Your invoices and receipts are available in the Stripe Customer Portal, which you can open from the billing section of your BOXED account settings.