The BOXED mobile app: what's included and what's different

The BOXED app brings BOXED to your iPhone, iPad or Android device. It uses the same account as boxed.gg, so your gems, inventory and history are the same wherever you sign in. A few features work a little differently in the app, and this guide explains what's included, what's on the website only, and where to go for each.

The BOXED app is available for iOS and Android in the USA, Canada, the UK, Australia and New Zealand, and you must be 18 or older to use it. Signing in with the same login you use on boxed.gg gives you the same account, gem balance and inventory. The app adds push notifications, faster loading and app-only Flash Packs. Some features are available on the website only, including Watch 4 Gems, Gem Missions, Hop or Drop, the Affiliate Program, purchasing a subscription, XP Boost purchases, crypto withdrawals and the CS2 category. You can use all of these on boxed.gg in a browser with the same account.

The app and the website share one account. Sign in with the same method you use on boxed.gg, including Sign in with Apple, and your gem balance, inventory, level and history will all be there. If you're having trouble signing in, see Logging in: password, 2FA and access issues.

Some features are available on the website only. If you can't find one of these in the app, that's expected, and you can use it on boxed.gg in a browser with the same account.

Flash Packs are limited-time drops available only in the BOXED app. Each one features an ultra-rare graded slab that is a bonus in each pack. You still pay to open the pack, but the Grail itself is priced at 0 gems, so its value does not increase the cost of an open.

Flash Packs are not available on the website. To take part, download the BOXED app for iOS or Android.

You can purchase gems in the app through Gem Deposit, the same as on BOXED.GG. Gem prices are the same in the app and on the website, and you can pay by card through Stripe or by crypto. Purchasing gems with CS2 skins isn't available in the app. For full details, see Gems: the complete guide.

If you've already added an affiliate code on the website, you'll still receive its bonus gems on purchases in the app. New users can also enter a referral code when they sign up in the app.

Subscriptions can't be purchased in the app. To subscribe, go to boxed.gg/subscriptions in a browser.

If you already have a subscription, your monthly gems and keys are credited as normal and can be used in the app. Your subscriber bonus on gem purchases also applies in the app as normal. To confirm your refill bonuses, go to Account, then Balance History, or view your purchase on the website.

Some subscriber perks are available on the website only, including subscriber chat channels, exclusive profile cosmetics, XP Boost and extra Exchanges. Your subscriber banner or badge isn't shown to other users in the app.

Subscriptions are billed through Stripe, not the App Store or Google Play, so you won't find your BOXED subscription in your phone's subscription settings. You can cancel at any time in the Stripe Customer Portal. There is no cancellation fee and you are not locked into a minimum term. When you cancel, the portal tells you the date your subscription ends and when your tier perks stop applying, so check that screen before confirming. Cancelling isn't available in the app.

To cancel, sign in to boxed.gg in a browser and open the Stripe Customer Portal from your account settings. Gems already credited to your balance stay yours after cancellation. What stops is the gem allocation and the tier perks such as your larger Exchange allowance. See Subscriptions: tiers, billing & cancelling.

Everything in your inventory appears in the app.

In the app, you can withdraw cards by physical shipping and see your pending withdrawals. Crypto withdrawals and Steam withdrawals are available on the website. See Withdrawing a physical card and Withdrawal fees, limits and status.

Yes, the BOXED app and boxed.gg use the same account. When you sign in to the app with the same login you use on the website, your gem balance, inventory, level and history are all the same.

The BOXED app is available for iOS and Android in the USA, Canada, the UK, Australia and New Zealand. You must be 18 or older to use BOXED.

Some BOXED features are available on the website only, including Watch 4 Gems, Gem Missions, Hop or Drop, buying a subscription, XP Boost purchases, crypto withdrawals and the CS2 category. If you can't find one of these in the app, that's expected, and you can use it on boxed.gg in a browser with the same account.

Flash Packs are limited-time drops available only in the BOXED app. Each one features an ultra-rare graded slab that is a bonus in each pack. You still pay to open the pack, but the Grail itself is priced at 0 gems, so its value does not increase the cost of an open.

Monday and Wednesday Flash Packs are available for 48 hours, and Friday Flash Packs are available for 72 hours. If nobody pulls the card before time runs out, it's vaulted and the next Flash Pack goes live.

No, Flash Packs are only available in the BOXED app for iOS and Android. To take part, download the app and sign in with your BOXED account.

Yes, gem prices are the same in the app and on the website.

No, subscriptions can't be purchased in the app. You can subscribe at boxed.gg/subscriptions in a browser, and your subscription will apply to the same account you use in the app.

Your monthly gems and keys are credited as normal and can be used in the app, and your subscriber bonus on gem purchases applies as normal too. Subscriber chat channels, exclusive profile cosmetics, XP Boost and extra Exchanges are available on the website only.

BOXED subscriptions are billed through Stripe, not the App Store or Google Play, so they don't appear in your phone's subscription settings, and you can't cancel your subscription in the app. You can cancel at any time in the Stripe Customer Portal by signing in to boxed.gg in a browser. There is no cancellation fee and you are not locked into a minimum term. When you cancel, the portal tells you the date your subscription ends and when your tier perks stop applying, so check that screen before confirming. Gems already credited to your balance stay yours after cancellation. What stops is the gem allocation and the tier perks such as your larger Exchange allowance.

No, Watch 4 Gems is not available in the app. You can still earn gems by watching ads with Watch 4 Gems on boxed.gg in a browser, using the same account, and Gem Missions are available on the website too.

The app doesn't show the same bonus confirmation as the website, so you can confirm any subscriber or affiliate bonus gems by going to Account, then Balance History, where every purchase and credit is listed with a timestamp. If a bonus you expected isn't there, please ask to speak to a human and our team will look into it.

Yes, CS2 items you already own appear in your inventory in the app. Opening CS2 boxes, Skinsback deposits and Steam withdrawals are available on the website only.

No, crypto withdrawals are not currently available in the app. You can withdraw crypto on BOXED.gg in a browser, and you can withdraw physical cards by shipping in the app.

You can report an app bug the same way you would on the website. Please ask to speak to a human, include what device you're using and what happened, and attach a screenshot if you can.